Customer Success Manager - onboarding (remote)

Clearpath Field Markets Associates serves neighbourhoods around Milwaukee with fresh food and everyday goods, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with online orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Milwaukee. • We will tell you what to expect at each step of the hiring process.