Customer Success Manager - onboarding (remote)

Redstone Meridian Telecom builds and runs fibre and wireless networks in the Wichita area, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 141 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Wichita. • Applications are reviewed on a rolling basis.