Customer Success Manager - onboarding (remote)

Bluepeak Basin Telecom is looking for a Customer Success Manager. The job centres on onboarding for customer tickets, and it would suit someone who likes steady, practical work. You would join a large organisation of about 335 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with field visits. • Ability to explain technical topics simply. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Fresno. • We reply to every applicant.