Customer Success Manager - onboarding (remote)

We are growing our team at Amberfield Corner Markets and adding a Customer Success Manager whose main responsibility will be onboarding. We like people who know our customers by name. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on store inventory issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Charlotte. • Applications are reviewed on a rolling basis.