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Customer Success Manager - onboarding (remote)

Rivermark Thistle Insurance Group · Remote · full time

Rivermark Thistle Insurance Group is an insurance company in Toledo with claims and service teams, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on premium billing issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with catastrophe response. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Toledo. • Applications are reviewed on a rolling basis.

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