Customer Success Manager - onboarding (Raleigh, NC)

Cedar Junction Insurance Group sells home, auto and small-business insurance in Raleigh, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 23 people based in Raleigh. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on underwriting files issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.