Customer Success Manager - onboarding (Providence, RI)

Bright Field Markets operates grocery and general-merchandise stores around Providence, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on supplier deliveries issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Providence, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.