Customer Success Manager - onboarding (Pittsburgh, PA)

Lumen Quarry Energy Group delivers power and gas plans across the Pittsburgh region. We are hiring a Customer Success Manager to take on onboarding. You would join a large organisation of more than 1,000 people based in Pittsburgh. What you will do • Coordinate with support, billing and operations on meter readings issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with billing disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Pittsburgh. • We will tell you what to expect at each step of the hiring process.