Customer Success Manager - onboarding (Pittsburgh, PA)

We are growing our team at Cedar Meadow Markets and adding a Customer Success Manager whose main responsibility will be onboarding. Managers started on the floor. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on pricing issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with store inventory. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Pittsburgh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.