Customer Success Manager - onboarding (Phoenix, AZ)

Silverline Quarry Energy Partners delivers power and gas plans across the Phoenix region, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on meter readings issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Phoenix. • Applications are reviewed on a rolling basis.