Customer Success Manager - onboarding (Phoenix, AZ)

We are growing our team at Rivermark Cross Banking Services Partners and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of about 459 people based in Phoenix. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on fraud alerts issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with loan files. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Phoenix. • Applications are reviewed on a rolling basis.