Customer Success Manager - onboarding (Philadelphia, PA)

We are growing our team at Silverline Basin Banking Services and adding a Customer Success Manager whose main responsibility will be onboarding. We promote from within and train well. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on card disputes issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with deposit accounts. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Philadelphia. • Applications are reviewed on a rolling basis.