Customer Success Manager - onboarding (Philadelphia, PA)

We are growing our team at Stonegate Ashton Telecom Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.