Customer Success Manager - onboarding (Omaha, NE)

We are growing our team at Nova Drift Banking Services and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 66 people based in Omaha. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on deposit accounts issues. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with branch operations. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.