Customer Success Manager - onboarding (Omaha, NE)

Silverline Kestrel Insurance Group provides coverage to households and businesses around Omaha, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on claims issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with underwriting files. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.