Customer Success Manager - onboarding (Oakland, CA)

Foxglove Wilder Insurance Group is looking for a Customer Success Manager. The job centres on onboarding for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 35 people based in Oakland. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on catastrophe response issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Oakland, with some flexibility after the first few months. • We reply to every applicant.