Customer Success Manager - onboarding (New Orleans, LA)

Nova Ivory Energy supplies electricity and gas to homes and businesses around New Orleans, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of more than 1,000 people based in New Orleans. What you will do • Coordinate with support, billing and operations on billing disputes issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in New Orleans, with some flexibility after the first few months. • We reply to every applicant.