Customer Success Manager - onboarding (New Orleans, LA)

Nova Oak Banking Services is looking for a Customer Success Manager. The job centres on onboarding for card disputes, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Coordinate with support, billing and operations on card disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with branch operations. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in New Orleans, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.