Customer Success Manager - onboarding (Nashville, TN)

Bright River Financial is looking for a Customer Success Manager. The job centres on onboarding for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 253 people based in Nashville. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on payment disputes issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Nashville. • We reply to every applicant.