Customer Success Manager - onboarding (Minneapolis, MN)

Stonegate Wren Telecom provides broadband and phone service around Minneapolis, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.