Customer Success Manager - onboarding (Milwaukee, WI)

We are growing our team at Nova Fern Telecom and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of about 858 people based in Milwaukee. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Milwaukee, with some flexibility after the first few months. • We reply to every applicant.