Customer Success Manager - onboarding (Milwaukee, WI)

We are growing our team at Lumen Iron Insurance Partners and adding a Customer Success Manager whose main responsibility will be onboarding. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on premium billing issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with claims. Working arrangement • Full-time, Monday to Friday. • On site in Milwaukee. • Applications are reviewed on a rolling basis.