Customer Success Manager - onboarding (Miami, FL)

Harborlight Umber Telecom builds and runs fibre and wireless networks in the Miami area, and we need a Customer Success Manager to lead our onboarding. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service installations issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with network equipment. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Miami, with some flexibility after the first few months. • We reply to every applicant.