Customer Success Manager - onboarding (Miami, FL)

Bluepeak Junction Financial Group is looking for a Customer Success Manager. The job centres on onboarding for loan applications, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with support, billing and operations on loan applications issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Miami. • Applications are reviewed on a rolling basis.