Customer Success Manager - onboarding (Miami, FL)

Silverline Lantern Markets operates grocery and general-merchandise stores around Miami. We are hiring a Customer Success Manager to take on onboarding. Managers started on the floor. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on store inventory issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with online orders. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Miami. • Applications are reviewed on a rolling basis.