Customer Success Manager - onboarding (Memphis, TN)

Bright Cobalt Financial is looking for a Customer Success Manager. The job centres on onboarding for account servicing, and it would suit someone who likes steady, practical work. You would join a small organisation of about 17 people based in Memphis. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on account servicing issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer onboarding. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.