Customer Success Manager - onboarding (Memphis, TN)

We are growing our team at Clearpath Wilder Staffing and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people based in Memphis. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on onboarding issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with retention. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Memphis. • Applications are reviewed on a rolling basis.