Customer Success Manager - onboarding (Memphis, TN)

We are growing our team at Highbridge Ivory Banking Services and adding a Customer Success Manager whose main responsibility will be onboarding. We promote from within and train well. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on loan files issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with branch operations. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Memphis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.