Customer Success Manager - onboarding (Memphis, TN)

Nova Quill Banking Services Partners provides everyday banking and small-business lending around Memphis. We are hiring a Customer Success Manager to take on onboarding. Most people here started in a branch and stayed. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on branch operations issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Memphis, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.