Customer Success Manager - onboarding (Madison, WI)

Fernwood Sparrow Telecom is a telecommunications provider in Madison focused on reliable home and business connections. We are hiring a Customer Success Manager to take on onboarding. We keep people connected and take outages personally. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Madison, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.