Customer Success Manager - onboarding (Knoxville, TN)

Silverline Lakeside Telecom is looking for a Customer Success Manager. The job centres on onboarding for service installations, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Knoxville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.