Customer Success Manager - onboarding (Knoxville, TN)

Bright Clear Energy is looking for a Customer Success Manager. The job centres on onboarding for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with meter readings. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Knoxville. • Applications are reviewed on a rolling basis.