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Customer Success Manager - onboarding (Jackson, MS)

Westbrook Sparrow Banking Services · Jackson, MS · full time

Westbrook Sparrow Banking Services provides everyday banking and small-business lending around Jackson. We are hiring a Customer Success Manager to take on onboarding. You would join a large organisation of about 900 people based in Jackson. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on account openings issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Full-time, on a regular day shift. • On site in Jackson. • Applications are reviewed on a rolling basis.

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