Customer Success Manager - onboarding (Indianapolis, IN)

Greenridge Stone Energy delivers power and gas plans across the Indianapolis region, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 191 people based in Indianapolis. What you will do • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, with a steady weekday schedule. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.