Customer Success Manager - onboarding (Indianapolis, IN)

Amberfield Birch Telecom Group provides broadband and phone service around Indianapolis. We are hiring a Customer Success Manager to take on onboarding. Technicians and office staff share information daily. What you will do • Coordinate with support, billing and operations on outage reports issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Indianapolis. • We will tell you what to expect at each step of the hiring process.