Customer Success Manager - onboarding (Houston, TX)

Foxglove Bright Insurance is looking for a Customer Success Manager. The job centres on onboarding for claims, and it would suit someone who likes steady, practical work. You would join a small organisation of about 11 people based in Houston. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with premium billing. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.