Customer Success Manager - onboarding (Houston, TX)

Ironwood Cross Banking Services is looking for a Customer Success Manager. The job centres on onboarding for loan files, and it would suit someone who likes steady, practical work. Most people here started in a branch and stayed. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on loan files issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with account openings. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Houston, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.