Customer Success Manager - onboarding (Hartford, CT)

Westbrook Beacon Markets Group is looking for a Customer Success Manager. The job centres on onboarding for pricing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on pricing issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with store inventory. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Hartford, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.