Customer Success Manager - onboarding (Hartford, CT)

Rivermark Pine Financial is a financial-services company in Hartford, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on account servicing issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with payment disputes. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Hartford, with some flexibility after the first few months. • We reply to every applicant.