Customer Success Manager - onboarding (Hartford, CT)

We are growing our team at Greenridge Basin Energy and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a large organisation of more than 1,000 people based in Hartford. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on hardship programmes issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Hartford. • We reply to every applicant.