Customer Success Manager - onboarding (Grand Rapids, MI)

Bluepeak Wilder Financial serves customers across Grand Rapids with accounts, loans and payments, and we need a Customer Success Manager to lead our onboarding. Career paths are clear. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on vendor spend issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with regulatory reports. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.