Customer Success Manager - onboarding (Fresno, CA)

Nova Forge Energy is looking for a Customer Success Manager. The job centres on onboarding for outage response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage response issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Fresno. • We reply to every applicant.