Customer Success Manager - onboarding (El Paso, TX)

Summit Clear Energy is looking for a Customer Success Manager. The job centres on onboarding for outage response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on outage response issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in El Paso, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.