Customer Success Manager - onboarding (Detroit, MI)

Stonegate Lakeside Telecom builds and runs fibre and wireless networks in the Detroit area, and we need a Customer Success Manager to lead our onboarding. You would join a large organisation of about 283 people based in Detroit. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer tickets issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Detroit. • Applications are reviewed on a rolling basis.