Customer Success Manager - onboarding (Detroit, MI)

We are growing our team at Summit Fern Energy Group and adding a Customer Success Manager whose main responsibility will be onboarding. You would join a small organisation of about 50 people based in Detroit. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on hardship programmes issues. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Detroit, with some flexibility after the first few months. • We reply to every applicant.