Customer Success Manager - onboarding (Detroit, MI)

Bright Wren Telecom Group is a telecommunications provider in Detroit focused on reliable home and business connections, and we need a Customer Success Manager to lead our onboarding. You would join a small organisation of about 73 people based in Detroit. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on customer tickets issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Detroit, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.