Customer Success Manager - onboarding (Des Moines, IA)

Highbridge Telecom is looking for a Customer Success Manager. The job centres on onboarding for outage reports, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage reports issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Full-time, with a steady weekday schedule. • On site in Des Moines. • Applications are reviewed on a rolling basis.