Customer Success Manager - onboarding (Denver, CO)

Cedar Fern Banking Services provides everyday banking and small-business lending around Denver, and we need a Customer Success Manager to lead our onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on loan files issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with fraud alerts. Working arrangement • Full-time, with a steady weekday schedule. • On site in Denver, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.