Customer Success Manager - onboarding (Denver, CO)

Nova Amber Insurance is looking for a Customer Success Manager. The job centres on onboarding for customer complaints, and it would suit someone who likes steady, practical work. You would join a large organisation of about 339 people based in Denver. What you will do • Coordinate with support, billing and operations on customer complaints issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Denver. • We reply to every applicant.