Customer Success Manager - onboarding (Dallas, TX)

Silverline Stone Telecom is looking for a Customer Success Manager. The job centres on onboarding for field visits, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Dallas. What you will do • Coordinate with support, billing and operations on field visits issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.